[Close] 

CX Support Representative 1 (701156)

POSITION SUMMARY:
The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems.
ESSENTIAL FUNCTIONS:
Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues.
Place outbound calls, following a script, to provide delivery times or set delivery appointments.
Communicates effectively with customers to maintain positive relationships.
Requires problem solving skills, while working within company provided guidelines.
Handles order research and maintenance (eta's, damages, cancel requests, delivery issues, scheduling issues, etc).
Processes Orders, updating internal specialized database as well as client systems.
Assists customers with scheduling, rescheduling delivery orders and return orders.
Conducts delivery surveys as required from the client.
Performs other related duties as assigned.
Saturday workdays are mandatory
Required Skills
KNOWLEDGE, SKILLS & ABILITIES:
Typing skills are required. Computer proficiency with MS Office (Excel, Outlook and Word) and the internet are required. Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.
Must be willing to work in a challenging, fast-paced environment.
Must be flexible to work a different shift when necessary.
Required Experience
EDUCATION & EXPERIENCE:
High school diploma or equivalent.
Previous customer service/call center and (or) data entry experience preferred.
Experience with warehouse management systems is helpful.



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Technical Support Representative
Chicago, IL Interactive Brokers
Technical Support Representative - IBM MaaS360
Chicago, IL IBM
Lead, Business Support - Tier 1 Capex
Kankakee, IL CSL Behring
Client Support Representative - Chicago Loop
Chicago, IL Wintrust Financial
Technical Support Representative I
Schaumburg, IL Kelly Services