Service Writer
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
Job Duties:
- Field both internal and external customer inquiries to the Service Department- Open work orders as directed by the Service Manager and maintains control until they are closed and invoiced- Review, enter, and revise technician time on work orders- Process work orders, ensuring parts are on correct segments- Review, edit, and approve employee timecards- Update customer profiles using equipment, hours, or other information from the work order- May process warranty and/or product improvement claims including the calculation of charges and submission to Deere- Maintain Service Department filing and records- Manage purchase orders for Accounts Payable- Participate in West Side's Safety Program Other job duties that vary by location:
- Assist the parts department in sourcing both customer and service department needs- Work in the manufacturer's warranty systems to verify work order information and credits are received- Review Service Technician Efficiency Reports with service manager to identify opportunities for process improvement Experience, Education, Skills & Knowledge:
- 2
years of administrative experience required- Strong organizational skills and attention to detail- Ability to multi-task- General understanding of mechanical/technical terms and service department procedures- Knowledge of service department processes preferred- Ability to use computer applications such as Microsoft Office and general internet functions- Strong written and verbal communication skills Recommended Skills Accounts Payable Administration Attention To Detail Business Process Improvement Claim Processing Communication Estimated Salary: $20 to $28 per hour based on qualifications.
Job Duties:
- Field both internal and external customer inquiries to the Service Department- Open work orders as directed by the Service Manager and maintains control until they are closed and invoiced- Review, enter, and revise technician time on work orders- Process work orders, ensuring parts are on correct segments- Review, edit, and approve employee timecards- Update customer profiles using equipment, hours, or other information from the work order- May process warranty and/or product improvement claims including the calculation of charges and submission to Deere- Maintain Service Department filing and records- Manage purchase orders for Accounts Payable- Participate in West Side's Safety Program Other job duties that vary by location:
- Assist the parts department in sourcing both customer and service department needs- Work in the manufacturer's warranty systems to verify work order information and credits are received- Review Service Technician Efficiency Reports with service manager to identify opportunities for process improvement Experience, Education, Skills & Knowledge:
- 2
years of administrative experience required- Strong organizational skills and attention to detail- Ability to multi-task- General understanding of mechanical/technical terms and service department procedures- Knowledge of service department processes preferred- Ability to use computer applications such as Microsoft Office and general internet functions- Strong written and verbal communication skills Recommended Skills Accounts Payable Administration Attention To Detail Business Process Improvement Claim Processing Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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